Frequently Asked Questions
What file types should I upload for my LumaBox™ logo?
PNG, JPG, and SVG all work. Higher-quality images help with cleaner cuts.
Can I upload a transparent image for my LumaBox™ logo?
Yes. Transparent-background images (like PNG files) work perfectly. If your logo has cutout areas or transparent sections, they stay transparent in the file you upload — which helps me see exactly where the light should shine.
Can my logo be any shape?
Yes. The logo cutout can be any shape. Only the box shape has limitations.
What counts as a custom box shape?
Simple silhouettes only — angled tops, house shapes, badge-like corners. No circles or complex curves.
Can I talk to you about a custom shape before I order?
Yes. You can contact me before or after checkout with your idea.
How long does it take to build a sign?
Each sign is hand-built to order. The current build time is 6–8 weeks.
Do I get to approve the artwork before you build it?
Yes. I send you a message to confirm the artwork before I start building.
What lighting is included?
All signs include multicolor LEDs with a remote, plus a diffuser and protective acrylic face.
How does mounting work?
You can choose Wall/Ceiling (eyelet bolts included) or Stand Mount (fits standard speaker stands).
What's the difference between the sign sizes?
Small, Medium, and Large vary in footprint and weight. Pick based on your space or setup.
Do you offer rush orders?
Yes. Rush orders are handled manually — contact me to discuss timing and pricing.
Can I return my sign?
Returns aren't accepted because each sign is custom-built. If anything is damaged, I'll take care of it.
What if my sign arrives damaged?
Message me within 48 hours with photos. I'll repair or rebuild it at no cost.
Is shipping free?
Yes. Free U.S. shipping is included on all signs. If something unusual affects shipping, I'll reach out first.
Can I add side handles?
Yes. Side handles are a $15 add-on and are recommended for larger signs.
Can I request changes after artwork is approved?
Changes are allowed only if production hasn't started yet.
